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How do I cancel my subscription of CloudApp? How do I cancel my trial?

  • If you purchased a subscription for CloudApp through the iTunes App Store, you'll have to go here to cancel it: https://support.apple.com/en-us/HT202039
  • If you are an individual paying subscriber and you purchased with a credit card or PayPal, and you are looking to cancel your account
    • Please login to your account on the web, select “Plan” then click “Cancel my subscription.” Can't find that button? Contact us: support@getcloudapp.com and our team will be happy help!
  • If you are on a business or team account, please contact your Customer Success Manager who can assist you in deactivating your account.
  • If you are currently on a trial for our Pro or Business offerings, and you haven't added a credit card, we cannot charge you. At the end of a trial, you will simply be downgraded to our free plan.
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